Frequently Asked Questions

Made from your own photo or artwork, ordered directly from the shop:

Order a custom puzzle

Custom puzzles ship in about 2–5 days.

Wholesale runs follow a separate production timeline — see Wholesale.

None.

Order a single puzzle to get started.

Order a custom puzzle

Wholesale runs follow a separate production requirement — see Wholesale.

14 puzzles.

Puzzles are produced and priced by the carton, and one carton holds 14.

The exception is piece count: 1,000-piece wholesale runs start at 1,008 units (72 cartons). Below that, order 1,000-piece through the retail shop at $69.99 each, or consider our 550-piece and 500-piece options, available from 14 units.

Wholesale pricing is volume-tiered — the more units in a single order, the lower your per-unit cost, with breaks continuing past 5,000 units. Piece count affects price too, though less than volume does.

Access is two steps:

• Request access — email aweatherly@portlandpuzzle.com and we'll send you an access code.
• Enter your code at the Wholesale Portal for the full rate table and an auto-calculating quote form — model quantities, piece counts, and design counts and see real per-unit cost immediately.

Go to the Wholesale Portal

Yes.

The number of designs scales with order size:

Pricing is based on total units purchased at one time, not units per design — so splitting across designs doesn't cost you your volume discount.

Standard: 20–25 days.

The clock starts once we have both artwork approval and payment.

Rush: 5–15 days depending on quantity, for an additional $2.50 per unit.

Timelines can fluctuate with production volume. If you have a hard deadline, tell us upfront.

Yes.

A full custom sample puzzle and box is $50, including shipping to you.

Your $50 is not credited toward a production order.

Custom 1,000-piece samples aren't currently available due to our production process.

Standard pricing includes an 8" × 10" × 2" box with a printed top and four printed sides.

Bottom wrap (printing on the underside) is an add-on that gets cheaper — then free — with volume:

Inserts: 7.125" x 9.5" (+$0.75/puzzle)

We currently only use 8" × 10" × 2" boxes for puzzles.

Graphics work is $75 per hour, half-hour minimum — covering file prep and design support when artwork needs work to meet spec.

Yes.

We print, die-cut, and package every puzzle at one of our two production facilities.

536 SE 6th Avenue in Portland, Oregon 97214

3500 West 38th Street in Chicago, Illinois 60632

• Overs and unders: production can vary up to 3% from your ordered quantity; the difference is billable.
• Residential delivery may carry an additional shipping charge.
• Artwork specs matter: files supplied outside our specifications may incur design or production fees.
• Carton counts are typical but may vary slightly.

Artwork must meet the pixel dimensions for your chosen size. Files supplied outside our specifications may incur design or production fees, so it's worth checking before you submit.

Design Aspects - We can take almost any file type. Use CMYK color settings when setting up your puzzle and box files.

Raster Files - If supplying raster files (JPEG, PNG, etc) please remove all template die lines before sending.

Vector Files - If supplying vector files (PDF, EPS, etc) please outline all fonts, text, and die lines before sending.

Your image needs to meet the pixel dimensions for the size you picked — check it against the table above.

If it falls short:

• Pick a smaller size. The 100-piece (9" × 12") needs the least, at 2700 × 3600.
• Use the original file, not a text-message copy, web download, or screenshot — those are compressed and lose pixels.
• Ask us to check it before you order: (503) 232-0373 or info@portlandpuzzle.com.

If you're having issues with the wholesale uploader:

Instead of splitting your order and having to fill out the form multiple times, the easiest solution is to upload those files to a cloud drive (Dropbox, Google Drive, WeTransfer, etc.). You can then submit your wholesale request form with all designs configured, but just skip uploading the actual files to the form. Instead, upload low resolution images to the form and paste the share link to your files in the 'Order Notes / Message' box at the bottom.

Yes.

Each person is responsible for the rights to their artwork they send to us.

As a general rule, we keep the rights of handling the artwork until the order has shipped.

We have several artists on our website that we collaborate with in order to spread their art through puzzles.

Yes.

Currently, we ship to the following countries:

• United States
• Canada
• United Kingdom
• France
• Germany

You can check your order status yourself — you don't need an account.

Checked out as a guest? Use our order tracking page. You'll need two things, both of which are in your order confirmation email:

• Your order number
• The billing email address you used at checkout

Have an account? Log in and go to Track My Order to see your full order history.

Can't find your confirmation email? Check your spam folder first, then email orders@portlandpuzzle.com or call (503) 232-0373 and we'll look it up for you.

Yes!

536 SE 6th Avenue, Portland, OR 97214

Open Monday–Friday, 9am–4:30pm. (503) 232-0373.

Currently, we only have one shop location: 536 SE 6th Avenue, Portland, OR 97214.

Yes.

When you place an order, you'll be asked if you want to pick it up instead of having it shipped.

Pickup is available on Monday–Friday, 9am–4:30pm.

You'll know when your order is ready for pickup when you receive an email status update.

Currently, we only have one shop location: 536 SE 6th Avenue, Portland, OR 97214.

Yes.

While we do our best to ensure that all pieces are accounted for, we can't guarantee it.

Missing pieces are inevitable. We have a policy that turns a bad moment into a loyal customer by reassuring that you can get a replacement. With no fees, no questions asked.

Available dates are shown on the calendar at the sign-up page — dates with a green border are open.

See the calendar & sign up

$35 per team.

Teams complete a 500-piece puzzle, and can be 1 to 4 players. Register on the sign-up page and pay by card.

Walk-ins are welcome, but extra puzzles are limited — registering ahead guarantees your spot.

Register a team

Yes!

Speed Puzzling is all-ages. Spectators are welcome, and can be registered in person.

Portland Jigsaw Masters is a separate event with its own site: thepjm.org.

The PJM is an annual speed puzzling competition, and is live streamed on The PJM YouTube channel.

Our weekly Speed Puzzling events are just for fun or practice, and to share the thrills with friends.

Register Here

No Questions Asked

Send us an email at contact@portlandpuzzle.com or call us at 503-232-0373 and we'll make things right.

Not at the moment.

We typically will post openings on our social media first and then on our careers page.

See our careers page

Just ask!

Contact us at contact@portlandpuzzle.com or call us at 503-232-0373.

Contact us at contact@portlandpuzzle.com or call us at 503-232-0373. We're available by phone, Monday–Friday 9am–4:30pm. Email reaches the whole team, so you'll get the fastest answer that way.